The hospitality industry Australia applies for any business that is focused on customers satisfaction. It involves entertainment needs rather than basic ones. In general, this industry is very broad, however, if you want to understand its structure there are some main aspects about it you should know :

  • Customer satisfaction. Being happy is all what this industry is looking for their clients. In general, these businesses offer luxury services and they do not focus on basic services. The hospitality industry Australia is looking for customers happiness.
  • Disposable income. The hospitality industry Australia is for tourists or rich patrons, people who are looking for differents experiences and they do not mind to spend some money to get that.
  • Entertainment time. Also, the clients of hospitality businesses want to find entertainment and distractions. Most of them spend their money in holidays that can offer relaxing spaces where  they do not have to think about their jobs.

Hospitality industry Australia structure

  1. Food and beverage. different type of meals and beverages are provided by this sector of hospitality industry, for example: cafes, fast food outlets, restaurants, outside caterers, etc. Also, depending of the type of place, their menu’s prices can be expensive or inexpensive.
  2. Accommodation. Suitable place to stay such as hotels, motor lodges, motels, resorts, bed and breakfasts, etc., are provided by the accomodation sector. In each of these establishments you can find different kind of services, such as: food and beverage services, cleaning services, entertainment, and so on.
  3. Meetings and events. The events offer in this sector are related with the corporation world. They include: annual general meetings, committee meetings. Also conventions, for example, a group of people discussing about some topics of the hospitality industrry.
  4. Entertainment and recreation. Here you can find entertainment and recreation for tourists. This involves cultural events, art galleries, museums, etc.
  5. Clubs and gaming. This includes organisations, such as bowling clubs, golf clubs and leagues clubs. They usually provide entertainment, such as live shows and bands, gaming facilities, food and beverages, etc.
  6. Travel and tourism. Transportation and travel organisations for tourists are provided by this sector. In general, the people are looking for discounts on hotels, fares, packages, Also, the transportation includes trains, cruise ships, buses, ferries, taxis and airplanes.

The hospitality industry, in all its segments, always involves customer service. In this sense, your hospitality business should be aware of your own clients and offer them the best service ever.

The way you and your staff serve others will determinate the level of success of your business. Although a lot of challenges and costs will increase, you can have many more opportunities to generate success by managing several facets of hospitality.